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SUPPORT CENTRE

Resolve issues efficiently

Start with the checks below, then send a complete report if the problem continues.

Before reporting a problem

  1. Confirm the app is updated.
  2. Restart the app and the connected device.
  3. Check Android permissions.
  4. Disable aggressive battery optimisation for Bluetooth issues.
  5. Repeat the action and record the exact steps.

Include in every bug report

  • Phone make and model
  • Android version
  • GS Ballistic Suite version
  • Connected-device model and firmware, where relevant
  • Expected result and actual result
  • Exact reproduction steps
  • Screenshot or screen recording, where safe
COMMON QUESTIONS

Quick answers

Does the app work offline?

Core local workflows can operate offline. Online weather and other network-dependent functions require internet access.

Why is Bluetooth not finding my device?

Confirm Bluetooth and location permissions, enable location services where Android requires it, and check battery optimisation.

Does a backup contain sensitive data?

It may contain user-created rifle, load, session, image and profile data. Store backups securely.

Can calculated data replace live verification?

No. Always confirm zero, conditions, equipment and firing solutions before use.